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15 Tips for Taking Better Phone Quotes

15 Tips for Taking Better Phone Quotes

How would you rate your Parts Department employees’ phone skills on a scale of 1 to 10? If your answer is lower than 10, keep reading. A recent study shows 71% of customers will end a business relationship because of poor phone etiquette, so those subpar phone skills...
Follow Up With Customers Or Start Losing Sales

Follow Up With Customers Or Start Losing Sales

Following up with your customers? If not, you’re losing sales Have you ever heard golfers say that the “secret” is all about the swing follow through? It’s true, especially in the parts & accessories sales game. By following through with promises and checking in...