How would you rate your Parts Department employees’ phone skills on a scale of 1 to 10? If your answer is lower than 10, keep reading. A recent study shows 71% of customers will end a business relationship because of poor phone etiquette, so those subpar phone skills...
Every year, the number of customers who want to shop online increases. After all, it’s easy, convenient, and often less expensive than in-store purchases. Dealership shoppers are no exception! Are you considering an online sales channel for auto parts and accessories?...
Your customers are used to shopping at their own convenience. They expect to have the same access to your products when they’re broken down on the side of the freeway at 8pm as they do on their lunch break. Ask yourself this, are you giving them that 24/7 access? With...
Cure these common Parts Manager headaches with simple solutions. Let RevolutionParts help sell more parts than ever before. Inaccurate Parts Stock What’s worse than trying to fill a customer’s order and finding that you don’t actually have the part? The manual is...
Your customers don’t have a neat and tidy, business-hours-only schedule of when they need new parts. “Battery failed at 9pm on a Friday? Welp, guess I’ll just sit in my SUV ‘til the parts department opens Monday morning then!” said no one. So why does your online...
Following up with your customers? If not, you’re losing sales Have you ever heard golfers say that the “secret” is all about the swing follow through? It’s true, especially in the parts & accessories sales game. By following through with promises and checking in...
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