How Ford of Montebello Turned Out-of-Stock Parts Orders Into Completed Sales
Your inventory shouldn’t be the limit on what you can sell.
As Ford of Montebello’s online parts business grew, so did the number of orders they couldn’t easily fulfill from their own shelves. With RP Wholesale Network, those orders didn’t have to end in cancellation.
The team could tap into inventory across the network and have another dealer ship the part directly to the customer.
148
out-of-stock orders saved over 3 months
65%
of out-of-stock orders filled
82%
shipped within one day
28%
shipped the same day
“It’s been a lifesaver for me.”
Ishmael RodriguezInternet Parts Manager, Ford of Montebello
More Sales Created a Good Problem to Have
Ford of Montebello’s online parts business was growing fast. But more orders also meant more orders for parts they didn’t have.
Before RP Wholesale Network, that meant calling other dealers, checking different systems, waiting on PDCs, rearranging driver routes, and sometimes canceling the order anyway.
20–30 MINUTES
to handle a difficult order before dropshipping
~5 MINUTES
with RP Wholesale Network
From “We Don’t Have It” to “It’s On the Way”
Ford of Montebello started using RP Wholesale Network in May 2026.
Instead of treating dropshipping as a last resort, Ishmael made it part of his everyday workflow.
“Whenever I hit that button, all that chaos goes away. I know it’s on the way.”
Cancellations Dropped. And Stayed Down.
That’s roughly a 60% drop from June to the July/August average.
Ford of Montebello was using dropshipping almost every day by this point, alongside improvements to its own fulfillment process.
148 Orders That Stayed on the Books
Out-of-stock orders, saved vs. lost. *September through Sept 15, 2026.
65%
of out-of-stock orders saved overall
Before RP Wholesale Network, there was no network sourcing path for these orders.
“If I can make something on an order instead of canceling it and making nothing, that’s better for my department. 100%.”
Ishmael RodriguezInternet Parts Manager
And It Gave the Parts Department Something Else Back: Time.
When Ishmael couldn’t source a part, one order could mean 20–30 minutes of calls, systems, paperwork, and coordinating drivers.
With dropshipping, that work dropped to roughly five minutes.
~2 BUSINESS DAYS
of time saved every month
“I’m winning my time back.”
More Inventory Without Putting It on the Shelf
Ford of Montebello didn’t just use the network when a part was completely unavailable.
They found opportunities to dropship parts that were:
- Hard to source
- Slow to get from the PDC
- A pain to package
- Expensive or inefficient to ship themselves
- Closer to the customer at another dealer
That changed what the team considered sellable.
“It expanded what we can sell now.”
Ford of Montebello began sourcing from dealers across the country, tapping into inventory beyond its own shelves and normal supply channels.
Sometimes, Closer Is Just Better.
One customer was waiting on a part Ford of Montebello would have needed to order in and then ship back out.
Ishmael found the same part through RP Wholesale Network about 200 miles from the customer.
So he dropshipped it.
Less waiting. Less handling. Happier customer.
25–50 ORDERS/WEEK
estimated additional dropship capacity without adding staff
100–200 MORE ORDERS/MONTH
the department can handle through network fulfillment
“Bring on the orders. We’ll take them.”
From Cancellation to Capacity
148
orders saved
65%
of out-of-stock orders filled
82%
shipped within one day
28%
shipped same day
~2 DAYS
of staff time saved monthly
10
supplier dealers used
“Before the Wholesale Network, we had to struggle fulfilling orders. Now we can send out orders much easier. We have help now.”
Ishmael RodriguezInternet Parts Manager, Ford of Montebello
Stop Letting Your Shelf Decide What You Can Sell.
When you can’t fulfill an order yourself, RP Wholesale Network gives you another way to get the part to your customer.
See How RP Wholesale Network Works