Nick Mendoza Of Crest Volvo Saves $4k/month By Using Local Delivery
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Like most things in life, businesses must evolve to meet economic demands. Dealers have to find new ways to improve their services and create customer efficiencies. For Nick Mendoza, Parts Manager at Crest Volvo, he needed a better and faster way to pick up and deliver local parts for his wholesale customers. Nick had his in-house drivers, but he needed a solution for those hotshot delivery orders. It needed to be cheaper than hiring another driver and easy to manage.
That’s when Nick learned about Local Delivery, a solution that came at no additional cost to their existing partnership with RevolutionParts. With this new feature, he would have an on-demand delivery service to utilize for any local parts order. Nick explained, “We have two drivers that deliver parts for us. But, if they’re out en route and another shop needs a part fast, then we just set that up through Local Delivery.”
“It was pretty straightforward. We did a couple test runs to see how Local Delivery worked. After the first few days, it was easy to get the hang of.”
Nick and his Warehouse Manager have been able to improve the efficiencies for their customers and for their own dealership. With almost 90 deliveries made in the first 3 months, Nick and the Parts Department at Crest Volvo have been using Local Delivery to not only service their local customers but to help get parts to their service department.
“We use it a lot for our service department,” says Nick, “If a car’s down and they need to get it out, they don’t have to wait for one of our driver’s to come back. With Local Delivery, we can get a part from another dealer just 30 minutes away and bring it back as soon as possible.”
By having this on-demand delivery option, Nick says they’ve been able to cut down on time and costs for his department: “The drivers will get there 15-20 minutes faster than our in-house staff, and it’s cheaper than any other option for delivery.” Hiring another driver would have cost him around $4,500 per month for both driver and vehicle, but Nick has averaged just $17.74 per delivery using Local Delivery.
MONTHLY SAVINGS WITH
Being able to pick up and deliver parts faster at a fraction of the cost allows dealers like Crest Volvo to:
- Tap into their local wholesale market
- Offer a higher level of customer experience
- Improve their service drive efficiency
Not only are they offering their local customers the ease of an online Web Store to purchase parts, but now they can have those orders picked up and delivered in less than an hour.
CREST VOLVO AVG
In just 3 months, Nick has saved his department time and money, as well as helping the dealership improve the customer downtime in the service drive. Dealers that are intentional and focus on the customer will be the ones to see the highest success. This success will continue to bring repeat customers back—whether it’s online or not.
Local Delivery is the perfect solution for customers looking to effectively handle their order volume and meet customer expectations without breaking the budget. Get the comparison chart to see how your current methods measure up:
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Updated January 2020