Ask any Fixed Operations consultant about the number one cause of Parts Obsolescence and the answer will be “Unsold Special-Order Parts”. Ask any GM or Dealer Principle and the response is “Why and what can I do to prevent further buildup of it?”
When a part does not have sufficient prior sales demand to warrant that it becomes a stocking part and the part is needed to complete a sale or repair, we typically ask for prepayment. Here is where the retail customer is facing a lot of aggravation and frustration. They are asked to come to the dealership twice. Once, to prepay in person since nobody wants to take a credit card over the phone and once more to pick up the part up once it arrives. How is this customer shopping experience even acceptable anymore? Answer: it’s not, and the customer goes away only to buy it somewhere else.
With a 24/7 online parts store, all Special-Order non-stock parts can be prepaid regardless of stocking status! The customers credit card information is secure and stored so no more having to deal with unsecured credit card authorization forms laying around the parts counter.
The parts are shipped directly to the customers doorstep and you save them the hassle of having to drop what they are doing to drive to the dealership … twice. The website never closes and it’s a non-compensated transaction meaning that your paying somebody to perform a task that a customer can do for themselves.
While an online sales portal for your customers may not eliminate all your obsolescence, it certainly helps to stop it from happening in the first place. RevolutionParts has solutions for selling obsolete parts on well-known channels like eBay and Amazon. We are here to help reduce frozen capitol and increase service levels to your customers.