NNA eCommerce Parts and Accessory Sales Program Questions
How do I qualify for National Store Orders?
To qualify for orders from the National Store, you must opt-in to the program and complete the set-up.
How many orders can I expect from the NNA National Store?
There is no guaranteed volume of orders. However, you can maximize the number of orders you receive by following pricing and shipping recommendations.
How are orders routed from the National Store?
The closest participating dealer to the customer with inventory of the selected part defaults as the provider of choice to the customer. However, the customer can switch the dealership in the Store menu at any time prior to beginning checkout.
Who gets access to promotional funds from Nissan?
- All participating dealers will benefit from seasonal marketing campaigns on the National Store.
- Dealers enrolled in the Silver, Gold, or Platinum plans will receive additional funds during the program launch period and at various times throughout the year based on availability.
What is the difference between the SimplePart program and the new RevolutionParts program?
The National Store is a new online eCommerce experience, which will provide an enhanced customer journey. The new dealer packages include a number of new options to help you sell more online. At launch in the US, it will also include the ability to dropship parts from Nissan to customers
Can I keep my previous Nissan plan with RevolutionParts or SimplePart?
No, the new program replaces prior programs and you will need to select a new package. We’re here to help you find the one right for you!
Where do you get the parts and accessory data?
RevolutionParts partners with Nissan to get source data like images and pricing, and then turns it into an online retail parts shopping experience, including other data sources as well. We update the catalog regularly, with both weekly and monthly updates.
How will reports be shared?
Reports will be shared at a dealer level through the RevolutionParts platform, and corporate and region level reports will be available to Nissan. This will include monthly health checks emailed to the dealer and shared with Nissan’s team.
How will I be billed?
ALL costs, including subscription, set-up, transaction, add-on fees, and ad spend will be issued by Nissan corporate monthly.
What is PDC Direct Shipping?
PDC Dropshipping kicks in when the dealer doesn’t have the item in stock, allowing the part to be shipped directly from the Parts Distribution Center (PDC) to the customer.
How are returns from the PDC handled?
Returns from the PDC are managed through the dealership, which coordinates with the customer to handle any necessary refunds or replacements.
What is the customer return process for damaged parts or missing orders?
RevolutionParts offers an optional shipping protection program. If you choose to participate, all claims are evaluated, processed, and paid on your behalf. Shipping Protection is paid for by adding a 1.6% markup to the customer’s order, while no additional effort or expense is incurred by the dealer. This does not apply to orders with free or freight shipping.
What is the customer return process for incorrectly ordered parts?
All returns will be subject to the National Store policies. It is strongly recommended that dealers enforce a VIN requirement for orders over a set threshold, such as $100, to minimize the likelihood of an incorrectly ordered part.
Is this an annual contract?
Yes, the new program is an annual contract billed monthly.
How is dealer inventory updated?
NNA provides daily inventory feeds for each dealer and their corresponding PDC.
How is freight calculated?
All shipping costs are based on the available weights and dimensions for each part and accessory.
Is there an option for local pickup?
Yes, each dealer can choose whether to offer local pickup or local hotshot delivery.
Can dealers use this to receive wholesale orders?
Yes. Eligible plans have access to wholesale features, including custom pricing, online order portals, and same-day hotshot delivery capabilities.
Existing RevolutionParts Customers
How does this impact my existing RP subscription?
Your account manager will proactively contact you to provide all of the details and answer any questions that you have.
I pay annually for my RP services, how will this upgrade impact me?
Subscription fees will now be charged on a monthly basis through your parts statement. If you have any other add-ons, such as Marketing Services, those will be billed to you directly.
Will my URL carry over to the new program?
Yes, your URL will carry over to the new program.