Dave Miller is the Parts Director of a Phoenix-based mid-sized dealership with a busy wholesale network of body shops, mechanics, and other dealerships. Dave processes 25 hotshot deliveries a day on average.
In an effort to cut costs, Dave had to let one of his hotshot drivers go.
When Dave had to let one of his hotshot drivers go, his remaining hotshot driver was buried and his wholesale service levels suffered. On high-volume days, it was even more unmanageable! It began to affect his customer loyalty and was losing him business.
Dave needed a new way to handle his daily local order volume without having to add ~$4,500/month in expenses for another driver and vehicle, so he turned to a third-party same-day contracted courier service.
To make sure all of his daily orders arrived at their destinations on time, Dave used his in-house driver to complete 12-15 parts deliveries a day. To handle the additional 10+ daily orders, Dave requested a same-day courier pick-up to avoid interrupting his driver’s route. Right off the bat, Dave’s wholesale business suffered. With the courier’s 4-hour pickup and delivery window, Dave was unable to guarantee his customers the service they had come to expect from Dave’s team. In some cases, the part wouldn’t arrive at the body shop or to the mechanic until after they closed. Without real-time notifications, Dave couldn’t tell if or when parts reached their destinations. The courier was unreliable and hurting his local relationships. With monthly fees on top of the standard delivery fee, it wasn’t all that cheap either.
Dave Miller needed a better way.
A cheaper, faster, more reliable Local Delivery method
That’s when he decided to try RevolutionParts Local Delivery. Finally, he found something that checked all the boxes.
Now, Dave is able to schedule a fast, affordable, and trackable delivery for his part. With full service from dispatch to delivery in as little as 1-hour, Dave is always confident that his customers are getting what they need when they need it. No added fees, real-time notifications when the parts reach his customers, and ease-of-use make RevolutionParts Local Delivery the perfect solution for Dave to effectively handle his order volume and meet customer expectations in a cost-effective way.
Built-in live order tracking
Deliver exceptional service
LOCAL PARTS DELIVERY MADE FAST, COST-EFFECTIVE, AND EASY
RevolutionParts’ Local Delivery tool allows dealers and repair shops to set-up local parts deliveries that are reliable, trackable, affordable, and get to their destination in as little as 1 hour.
Get the comparison chart to see how your current method measures up.
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