12.6 Yrs
10X ROI
Only 25%
24/7
Field Guide

How to Convince Your GM to Sell Parts Online

A Field Guide for Parts Managers Ready to Grow Revenue and Lead the eCommerce Conversation.

AB
Anthony Blubello Former Parts Manager & eCommerce Performance Specialist
12.6 Yrs
The average vehicle age is at a record high. Older cars need more parts.
Only 25%
Just one in four dealers sell parts online. The rest of the market is wide open.
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From the Counter to the Corner Office

Hey, I've been in your shoes.

I ran a busy parts department that pulled six-figure months online and maintained a 20%+ profit margin. I know what it feels like when your GM doesn't really "get" parts and how frustrating it is when you're ready to grow but leadership keeps saying "not now."

If you're trying to convince your GM to sell parts online with RevolutionParts, this guide is for you.

This isn't fluff. It's straight talk and proven responses to the questions you're going to get. Let's make the case together.

What Your GM Will Ask

(And What to Say)

"Why should I care about parts? The service department has a higher ROI."
"I get it, service brings strong margins. But parts are the foundation. No parts, no repair orders. Right now, we're only selling to the customers who walk through our door. Online sales let us sell to the entire country, 24/7. Some dealers are doing over a million a month in online sales alone."
Bonus stat: Dealers using RevolutionParts often increase parts revenue by 30% in the first year.
"Will this distract the parts team from feeding the service department?"
"Not if we do it right. Online orders are automated and easy to process. Most dealers don't need to add headcount until they're doing over $50K/month. Service stays priority one, this just adds more gross profit on top."
Pro tip: RevolutionParts was designed to remove the manual work from selling online. With a dedicated Customer Success Manager, consulting support, Managed Services for customer inquiries, and automation tools like pricing rules and centralized messaging, your team stays focused on service and sales, not emails and busywork.
"Is this just a race to the bottom?"
"Only if we choose to compete that way. The dealers winning online aren't racing to the bottom, they're winning on volume, accuracy, and smart pricing.

We're not just selling one part at a time across the counter anymore. We're selling nationwide, 24/7. That volume adds up fast.

And it's not just parts margin. There's margin in shipping, too. With negotiated carrier rates and proper markups, many dealers generate profit on freight as well.

Add in OEM catalog accuracy, VIN matching, and automated pricing rules, and we stay competitive without giving everything away. This isn't about being the cheapest. It's about being the most efficient at scale."
"What's the ROI?"
"Dealers make about $10 in revenue for every $1 invested in marketing their parts online. But the real story is profit and scalability.

On average, dealers add $30K-$50K per month in new revenue, with many reaching six figures monthly. And because this runs on automation and existing inventory, overhead stays low.

Many dealers see the program pay for itself in just a few months. After that, it's incremental gross profit flowing into fixed ops, without adding floorplan, inventory, or showroom expense."
"Who else is doing this?"
"Online parts isn't experimental anymore. Large public groups like AutoNation, Lithia Motors, Group 1 Automotive, and Penske Automotive Group all have dealerships selling parts online.

And it's not just the big groups. Single-point stores and one-person parts departments are building serious revenue streams, too.

We have dealers doing over a million dollars a month online, and others starting lean and scaling fast. This isn't about size. It's about commitment and execution.

If they can build it, so can we."
"Do we need to invest in more people?"
"Not until we're doing volume. Most dealers don't even think about hiring help until $50-75K/month. Even then, you can bring in a junior staffer to help pick, pack, and ship. RevolutionParts handles the techy stuff, and their consultants guide us every step.

We grow our team when the revenue justifies it, not before."
"How long is the contract? What if we hate it?"
"It's a 12-month agreement, but it's not about locking us in. It's about setting us up to build something we can grow on our own.

eCommerce isn't a dip-your-toe-in type of thing. You can't flip it on for 30 days and expect magic. The dealers who win online commit to it, take it seriously, and give it time to build momentum. When you do that, it works."
And we're not doing it alone. RevolutionParts assigns a dedicated success manager to help set goals, dial in pricing, track performance, and keep us moving in the right direction.

The Big Picture: Why Now?

The window of opportunity is wide open

0
Record-High Vehicle Age
More repairs and more parts demand than ever before.
0
DIY Buyers
More than half of online parts customers install parts themselves. This isn't cannibalizing service.
OEM Trust
Factory Parts Premium
OEM parts are in high demand, especially as vehicles age. Customers want OEM reliability.
Recovery
Obsolescence Recovery
Online marketplaces allow dealers to sell obsolete parts nationwide instead of writing them off.
~0
Dealers Online
Three out of four dealers are leaving national revenue on the table.
Millions
Inventory on Your Shelves
Online sales monetize inventory you already own.
24/7
Revenue Never Stops
Your parts counter has business hours. The internet doesn't.
Stability
Fixed Ops Protection
When vehicle sales soften, parts and service protect the bottom line.

The Market Is Only Getting Bigger

The online auto parts and accessories market is projected to grow 50% between 2025 and 2030, making it one of the top three fastest-growing eCommerce categories globally. The best time to get online was yesterday. The next best time is now.

The Conversation Closer

When all else fails, try this:

"

"Look, we've got the inventory, the team, and the opportunity. You're always telling us to find new profit centers. This is one that's working for thousands of dealers, and we're sitting on the sidelines. Let's just try it."

Final Advice from Anthony

1

Be confident.

You're not begging, you're pitching a new revenue channel.

2

Back it with numbers.

Use ROI, growth stats, and the points outlined in this guide.

3

Speak their language.

Focus on profitability, scalability, and being first-to-market.

4

Get buy-in early.

Position this as a long-term revenue channel, not a short-term experiment. Commit to it, execute the plan, and let the results compound.

About the Author

Anthony Blubello

eCommerce Performance Specialist, RevolutionParts

As a parts manager, Anthony led a department that maintained a 20%+ gross profit margin while consistently delivering six-figure online sales volumes. Today, he helps dealerships across the country unlock new revenue with RevolutionParts.

"At the end of the day, the dealers who win online are the ones who commit. If your GM gives you the green light, I'll help you crush it."

Anthony Blubello

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