Why Top-Selling Dealers Are Enabling Shipping Protection — And Why You Should, Too

In the fast-moving world of online parts sales, the last thing your team wants to deal with is a lost or damaged package. Unfortunately, it happens — parts go missing, bumpers get cracked in transit, and customers understandably get frustrated. That’s why RevolutionParts offers Shipping Protection powered by Extend, and dealers using it are already seeing the difference.

From saving time and money to lowering returns, Shipping Protection is a no brainer that keeps both customers and dealerships happier. Don’t just take our word for it — hear it from your fellow dealers who’ve experienced the results firsthand.

No More Eating the Cost

Before turning on Shipping Protection, dealers are typically stuck with the bill when carriers don’t come through. Aaron James, a Wholesale Parts Consultant at Team Nissan in New Hampshire, recounts: “We sent a $1,500 order of Nissan racing parts. The customer claimed they never received it and wanted a refund. UPS only covers $100, so we had to eat the rest.” For Aaron and his team, that meant losing $1,400 on just that single order.

Today, things are different. With Shipping Protection (powered by Extend), Aaron’s team is making the same amount of money when customers reorder. “We’re not paying to reship, and we don’t need the old part back. It’s just clean and simple,” Aaron explains.

Andrea Macliesh, a Parts Manager at Dick Hannah Chrysler Jeep Dodge, had a similar story: “We weren’t even allowed to file shipping claims under our UPS contract. So we just ate the cost. Now, with Extend, it’s cheaper and easier — and we’re not footing the bill.”

Faster Resolutions, Happier Customers

If you’ve ever filed a claim with a carrier, you know how slow the process can be. We’re talking weeks — or even months — of follow-ups and frustration. This was the case for Katherine Laggan, a member of the Parts Team at Gulfport Nissan. “It was a waiting game. If it was USPS, I’d open a missing mail search. Then I’d call every day, and they were probably annoyed with me,” she adds.

Now, with Shipping Protection, Katherine has a completely different experience. “Extend processes 98% of claims in under two minutes,” she said. “That means happy customers getting replacement parts quickly.” And icing on the cake? She no longer has to waste days chasing down carriers.

Customers are noticing the difference, too. “We’ve had customers call back, just to say thank you!” Andrea recalls. “They’ll tell us that was the easiest shipping claim they’d ever filed.”

No Stress, No Setup Hassles

When it comes to enabling and using Shipping Protection, dealers can expect a simple, straightforward setup. “I turned it on, and I was done,” said Aaron. “No onboarding, no emails — just done.” Extend handles everything from there.

Katherine had a similar experience: “I followed the guide in the Knowledge Base, made sure we had carrier calculated rates set up. Then I just pressed a button, and it was as easy as that.”

Once enabled, Extend Shipping Protection appears as a line item at checkout, so your customers see the value without you having to explain it. “It doesn’t feel scammy or like a redirect,” Andrea said. She appreciates that customers have a reason to believe Shipping Protection is legitimate because it’s on their receipt from the start.

Extra Peace of Mind (And a Boost in Sales)

Extend Shipping Protection doesn’t just cover damage — it also protects against theft, which is something many shipping carriers exclude. “That adds another layer of protection for everyone,” Katherine said.

Even better, it gives dealers more freedom. “We’re less worried about shipping to sketchy addresses,” Aaron said. “[Without Shipping Protection], we’d probably switch some items to local pickup only, and that would decrease sales.”

Andrea calculated the cost of going back to the old way, which would mean hiring another full-time person just to handle claims. “That’s probably $60K–$75K. And that doesn’t include the price of how much we would have to write off [for damaged parts], so I’d say probably over $100K [annually] if we went back to our old contract,” she said.

No Cost to Get Started

Instead of coming out of your bottom line, turning on Shipping Protection simply adds a small markup to the customer’s order — calculated as a modest, straightforward percentage of the order’s subtotal (the total cost of items, excluding taxes and shipping fees). Dealers don’t pay anything. It’s fast, seamless, and protects your business from frustrating loss and customer churn.

As Aaron put it: “Everyone should have it.”